Frequently Asked Questions

No - Feel free to pop in during our opening hours to purchase your uniform. During our promotion we operate a queuing system outside of the store on our forecourt, so please do come prepared for our lovely British weather.

No - Valentino Schoolwear are not available to offer the click and collect service during our promotion days.

You are able to exchange items within 4 months from the date of purchase. Please retain your receipt. Exemptions and T's and C's apply.

While Valentino Schoolwear offers the school uniform discount across the majority of uniform items, there may be a small number of items exempt from promotion.

Exemptions will also apply to items already on sale.

If your order was placed during our discount promotion, it can take up to 14 days to process your order before it is complete. Please bear in mind this can be longer for pre-order/back-order items.

Valentino Schoolwear will email you to notify you that your order is "COMPLETE" and confirm how you will be recieving your order.

Yes you can swap or return items in accordance with our usual t and c. Please note that should you exchange or return an item from the promotion, you will no longer fall within the buy 2 save 15%  promotion and you will therefore loose the promotional price on the two items.

Yes – you can choose Click and Collect at checkout.

This collection service is from our Knaphill store. To avoid disappointment, please await an email confirmation that your order is complete before attempting to collect your order.  Check our opening times before popping into store.

No appointment is needed to shop in store.
Please note that during our busiest time of year, we have a queuing system outside the store, so please come weather prepared.

There are 2 FREE car parks within a 2-minute walking distance from us. One located behind the Co-op, the other opposite the Dramatize centre (formerly the Vyne) on Alexandra Gardens.

Orders will be held for 28 days in store, and after 28 days your order will be returned to stock. If your order has not been collected within 28 days your order will be issued into a credit note. Please contact us on info@valentinoschoolwear.com to organise a collection of you credit note.

On the homepage under “find my school” select either “primary school” or “Secondary School”.
You will be able to select your school from the list of names and see all uniform items for your school.

You can view the School uniform List attached to Your school uniform page.
On the homepage under “find my school” select either “primary school” or “Secondary School”.
Click on your school’s name from the list. Here you will be able to see options for Daywear Uniform, Sportswear Uniform and Your school’s Uniform List.

Most uniform will be sized in age or Inches. Please look to the product description and photos for a guide on sizing.

If you require further advice, you can leave an enquiry with our sizing experts on our home page or get in touch with our customer service team on 01483 475051 or email us at Info@valentinoschoolwear.com

Please look at the size scale available in the product description to identify size options.
If you require a size that is currently out of stock, and not available for pre order, please contact us on info@valentinoschoolwear.com.
If you require a bigger or smaller size than the size scale states, we may be able to arrange a special order for you.
In this instance, please visit us in store where we will be able to discuss your requirements with you.
Please note, all custom orders are non-returnable or refundable once the order has been placed.

In some cases where an item is out of stock you will still be able to purchase the item.
This is called a back-order. Items purchased on back-order will be dispatched to you at the earliest opportunity. Payment will be taken for the item at the point of ordering to ensure items are dispatched as quickly as possible upon arrival into our Warehouse. If the item is not available for back-order then please email us at info@valentinoschoolwear.com

Yes – you can choose Delivery to School at checkout.

This delivery service to your school’s office is free of charge and available during term time.
Orders need to be placed over 24hours before the day of delivery to allow adequate processing time.

You will receive an email once your order is ready for delivery to your chosen school.

Please allow up to 7 working days for your order to be processed before delivery.
During our 15% and 10% promotions and the final weeks before the start of term this can increase to 14 days.

You will receive an email once your order is ready for delivery to your chosen school.

All orders are delivered to the main school reception (visitors office).
Please ask for your collection at the school reception, the bag will be reserved under the students name and year group (if provided).

Which day of the week the delivery to school occurs may vary depending on our agreement with your school.
If you are unsure, you can look to Delivery Options | Valentino Schoolwear or contact us.

If an item has not arrived in your delivery, please follow the below steps:

1. Look on your order confirmation (sent to you by email) to see if the item is on Back-Order (this occasionally may be marked as to-follow on your invoice).
   Items on back-order will be dispatched as soon as they arrive from the manufacturer to our warehouse.
2. If the item is not labelled as on “Back-order” or “To Follow”, please contact our Customer Services team by email to info@valentinoschoolwear.com who will be happy to look into this for you.

If an item has not arrived in your delivery, please follow the below steps:

1. Look on your order confirmation (sent to you by email) to see if the item is on Back-Order (this occasionally may be marked as to-follow on your invoice).
   Items on back-order will be dispatched as soon as they arrive from the manufacturer to our warehouse.
2. If the item is not labelled as on “Back-order” or “To Follow”, please contact our Customer Services team by email to info@valentinoschoolwear.com who will be happy to look into this for you.

Please note that if your order requires dispatching separately, you will not incur additional shipping fees.

Please allow up to 7 working days for your order to be processed before dispatch.

During our 15% and 10% promotions and the final weeks before the start of term this can increase to 14 days.

We use a combination of Royal Mail and our private courier service for our postal deliveries.
All parcels are part of a tracked delivery service.

Royal Mail – Please see Royal Mail's website for more information on their tracked orders.

Standard postage - Postage fee is £6.00 if your order is under the value of £75.

FREE Postage - if your order (before postage) is to at least the value of £75 then you qualify for FREE standard postage on your order.

We will automatically try to leave your parcel with your neighbour if you're not in.

Where a parcel is delivered to your neighbour by royal mail:

Royal mail will leave a red “something for you card” in your letterbox detailing the neighbour that accepted your delivery.

Where a parcel is delivered to your neighbour by our private courier service:

Valentino’s will leave a “Attempted delivery” card in your letterbox detailing the neighbour that accepted your delivery.

If delivery to you and your neighbour’s home is unsuccessful:

Royal Mail will take your parcel to your local sorting office for your collection.
Royal Mail will leave a red “something for you” card.
This card will tell you how you can arrange a redelivery or collect your item.
Please note that Royal Mail will also leave a red card if they've left your parcel in a Safeplace.

Valentino Schoolwear’ private courier service will leave a blue "something for you" card in your letterbox detailing the safe place your parcel has been left at (if a safe place was selected at checkout) or attempt a re-delivery at the next available date.

If the second delivery attempt is unsuccessful, your parcel will be returned to our main branch in Knaphill for your collection.

Safe place instructions can be fulfilled where your order is delivered by Valentino Schoolwear private delivery courier.

At checkout please enter a preferred neighbour door number, or a safe place at your property, in the comment section or select your safe place from the drop down.

PLEASE NOTE: If you provide a safe place instruction, G and S by Valentino LTD and Valentino Schoolwear cannot be held responsible for the safety and security of the packages.

Parcels can take 3 to 5 working days to reach your home from the date of dispatch.

During our 15% and 10% promotions and the final weeks before the start of term this can increase to 10 days.

All delivery times are approximate based on items being in stock. Please allow additional time during the busy back-to-school period and national holidays.